Job Summary

At Monona Plumbing & Fire Protection, our mission is to consistently deliver exceptional experiences to our customers and build lasting relationships along the way. As a Dispatcher, you play a vital role in making that happen by ensuring our service operations run smoothly and efficiently.

In this front-line role, you’ll be the main point of contact for incoming service requests—coordinating schedules, dispatching technicians, and working closely with project managers to meet labor demands. You’ll also take a proactive approach in maintaining strong customer relationships by reaching out to schedule preventative maintenance and follow-up visits. Your ability to stay organized, communicate clearly, and manage multiple tasks in a fast-paced environment will directly support the success of our Service team.

Responsibilities

• Answer incoming service calls and schedule work orders for repair, installation, and maintenance
• Dispatch technicians based on availability, location, and required skillset
• Coordinate labor needs with project managers to support service and construction jobs
• Proactively contact customers to schedule preventative maintenance and follow-up services
• Accurately enter and update work order details, customer notes, and quotes in Sage
• Track ordered parts and schedule return visits based on delivery status
• Follow up with technicians and enter after-hours call details into the system
• Process third-party service requests and monitor the service email inbox
• Collaborate with the team to ensure smooth scheduling and communication

Knowledge, Skills, and Experience

• Experience in service coordination, dispatching, or a similar customer-focused role—construction and/or service industry experience preferred
• Outstanding communication and interpersonal skills, with a calm and professional demeanor under pressure
• Strong organizational skills with the ability to multitask and manage competing priorities effectively
• Tech-savvy and quick to learn new systems, with solid computer proficiency
• Self-starter who is proactive, team-oriented, and thrives in a fast-paced environment

Other Requirements

• Ability to sit at a computer and manage phone-based tasks for extended periods
• Availability to work 100% onsite from 7:00 a.m. to 4:00 p.m., Monday through Friday

Note: This job description provides an overview of the responsibilities and requirements of this position. It is not an exhaustive list of all duties, responsibilities, or requirements.

Pay Range

Full-time $22-$28/hr, dependent on experience - eligible for overtime

Text to Apply!

Text "DISPATCH" to 608-602-4010 to apply for this position.

Why work for MPFP?

Monona looks for employees who live their life, love their work, are personally accountable and go beyond what is required. Everything we do, and the way in which we do it, is aligned with our core values. Quality craftsmanship, customer service, and safety are at the core of who we are.

Live Your Life; Love Your Work.

Working hard and having fun is at the core of who we are. We strive to create an environment in which hard work and flexibility go hand in hand.

Create Enduring Relationships.

We value our customers and team members and do not take them for granted. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive.

Be Personally Accountable.

We follow through on our commitments and deliver on our promises. We take responsibility for our actions and mistakes.

Do the Right Thing.

We act with integrity and focus on being honest, fair, and ethical. Quality craftsmanship, customer service, and safety are integral to who we are and how we accomplish our work.

Show Respect for Others.

We believe in honesty and treating people fairly and with respect. We listen to our employees, customers, business partners, and the community.

Remain Humble.

We are one team; our success is collective, not individual. We are quietly confident and let our actions speak louder than our words.

What We Offer
At Monona Plumbing & Fire Protection, our employees are our greatest asset. We value our employees by committing to providing a comprehensive benefits package to support their well-being and success.

Here's a brief overview of the benefits available to you as an employee (non-union):
Health & Wellness

• Health Insurance with Group Health Cooperative (GHC), Dental & Vision
• Employer-Paid Life Insurance
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Voluntary insurance options, such as: short term disability, long term disability, critical illness, voluntary accident

Financial Stability

• Competitive Pay
• Retirement Savings 401(k) with Employer Matching
• Rewards and recognition

Work-Life Balance

• 8 Paid Holidays
• PTO Policy
• Work with a values-driven and close-knit team
• Regular company & team events

Monona Plumbing & Fire Protection is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

We encourage individuals from all backgrounds to apply, and we are dedicated to creating an environment where everyone feels respected, valued, and supported in their career growth. Please let us know if you require a reasonable accommodation during the application or interview process.